Company Description

The British Airways (BA) Office of the CIDO (OCIDO) is part of the BA Digital Directorate within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.

Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.

To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale.

Together we are building a better BA (British Airways).

Job Description

As a Digital Strategy Manager, you will play a crucial role within the OCIDO to shape and execute BA Digital’s Strategy through strategic thinking, leadership, and tech expertise.

Purpose of the role

As a leader within the BA Digital Directorate, you will play a pivotol role in aligning BA Digital’s strategy with overarching business objectives. In this role you will be dedicated to fostering innovation, driving operational efficiency, managing interdependencies arising from BA Digital’s strategic priorities, mitigating risks by ensuring compliance with regulations and industry standards. Additionally, your effective communication of the directorate strategy to diverse stakeholders, coupled with the promotion of an innovative culture, will underscore BA Digital’s commitment to ensuring that BA digital functions as a strategic enabler.

Accountabilities

Working in partnership with BA Digital, and the business to:

• Shape and lead on BA Digital’s directorate strategy including owning and driving the directorate strategy ensuring alignment to the BA Digital vision.
• Identify and assess risks and interdependencies to BA Digital initiatives, developing mitigation strategies where needed and ensure compliance with relevant regulations and industry standards.
• Promote a culture of innovation within BA Digital by exploring and implementing new technologies and methodologies or encouraging the development of creative solutions to business challenges.
• Establish and enforce tech business governance processes to ensure that initiatives align with priorities including implementing policies and procedures to guide decision-making within BA Digital.
• Agree and gain commitment through key stakeholder management for BA Digital’s strategy and roadmap to ensure that there is a shared understanding of the strategic direction.
• Define objectives and key results (OKRs) to measure the success of BA Digital and regularly assess and report on the performance.
• Achieve trusted business partnering with senior business stakeholders, collaborating as a valued partner, building solid and trusting relationships up to and including MC level, both within the Group and British Airways.

We are looking for individuals able to navigate through uncertainty, with high agility and adaptability that work smarter not harder.

This role may require some travel and working from multiple sites/locations within UK and internationally. You must be willing and able to travel to participate in meetings, workshops and other related activities.

Qualifications

• Educated to degree level or equivalent experience
• Desired: Degree in information technology, business administration, or a related field Relevant certifications in strategy, project management, or related areas

Skills

• Exemplary leadership skills to lead and motivate teams, as well as collaborate with stakeholders at various levels.
• Ability to think strategically and align IT initiatives with overall business goals through understanding of the organisation's industry, market, and competitive landscape.
• Forming strong stakeholder relationships, with a proven ability of influencing and persuading internal and external stakeholders.
• Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions.
• Strong communication skills to articulate complex technical concepts to nontechnical stakeholders and facilitate effective collaboration.
• Strong problem-solving and analytical skills to address challenges and obstacles in the execution of IT strategy, assess data and trends, make informed decisions, and measure the success of IT initiatives.
• Skill in identifying, assessing, and mitigating risks associated with IT initiatives while still fostering a culture of innovation.
• Ability to set and recognise priorities and guide others towards the accomplishment of strategic business goals and objectives.
• Embracing and managing both business and IT change as necessary to help shape future direction.
• Ability to work under pressure in a rapidly changing and developing environment.
• Fluent written and spoken English

Experience

• Proven experience in developing and executing IT strategies that align with organizational goals.
• Leadership experience within a complex global organisation, demonstrating the ability to guide and inspire teams.
• Demonstrated ability to communicate effectively with diverse stakeholders, including leadership and technical teams. 
• Experience assessing and managing project or program outcomes, benefits realization, or value measurement.
• Experience in project management, business analysis, or a related field providing a foundational understanding of project lifecycles, risks, and value deliver.
• Experience of successfully completing and influencing complex analytical assignments, and of complex problem solving.
• Experience of operating across multiple countries and cultures is desirable, but not essential.