Company Description

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we're looking for a Product Specialist to work with our Projects team in the americas region, providing top-notch customer and technical support to our clients.

What you'll get:

• Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to training and coaching, it’s all there. Together with your manager, you are in charge of your own personal growth.
• Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well.
• Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
• Health and well-being. We believe that every employee should be at their best, that’s why we want to offer you private healthcare and a contribution to fitness subscription.
• Extra benefits: We offer flexible working hours, a hybrid working schedule, Friday afternoon drinks, Weekly lunch with your team, and monthly social activities. 

Job Description

What you'll be doing:

• Provide expert assistance to customers regarding product inquiries, usage, troubleshooting, and technical issues.
• Conduct training sessions for internal teams and customers to enhance product knowledge and usage developing training materials, user guides, and FAQs.
• Provide feedback to the product development team based on customer interactions and own experience.
• Work closely with various teams such as marketing, engineering, design, and customer service to ensure cohesive product development and communication.
• Provide insights and suggestions based on customer interactions to influence the product roadmap and future development.

Qualifications

What you bring along:

• A bachelor’s degree in System Engineering or related.
• 2 to 5 years of experience with SQL, Hosting environments, Webservice configuration and instalation, Web security (for example SSL, VPN).
• Proficiency in English and German, written and spoken. (B2 or higher)
• Experience in running projects by yourself; taking ownership, solving problems, but also escalating on time when things don’t go as planned
• Customer centric thinking – you always put the customer first and find ways to make the process for them easier
• Able to work Hybrid (3 days at the office, 2 days at home) in our great Rotterdam office.