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IT SD Support Specialist at Zeal Group

London, United Kingdom

Job Descrption

About the Company

Join Zeal Group, the award-winning FinTech Trading Platform and Trading Service provider. Our portfolio of regulated financial institutions and fintech companies is backed by a global team of 700+ professionals with headquarters in the UK and 22 offices worldwide. As a leading online trading provider for FX, commodities, precious metals, and CFD, we facilitate an estimated monthly trading volume of USD 100B by retail investors, traders, and institutions. We offer a dynamic environment for creative minds.

Principal Accountabilities

Day to day user support in Europe region;
Be responsible for endpoint devices and IT infrastructure in UK office.
Basic server and network equipment support;
Monitoring queue and routing tickets;
Perform day to day operational tasks to maintain healthy system function;
Review, define, and refine technical processes to drive efficiency;
End user equipment support;
Define the key metrics for information systems monitoring;

Coordinate with vendors and internal resources to ensure operational excellence;
License management;
Inventory management;
Incident, Problem and Change management;
Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details;
Takeover support of new systems and procedures.

Key Competencies & Qualifications

Minimum 3 years’ experience in IT as it support specialist;
Knowledge of Windows and MacOS at the administrator level.
Knowledge of desktop operating systems;
Ability to evaluate and solve complex problems and issues;
Knowledge of server and network infrastructure;
Understanding of the API principle;
Understanding of the architecture of the multi-tier systems
Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial
Experience with MT4 and MT5 trading platform support is beneficial
Documentation skills;

Communication skills;
English language are essential;

Package

Paid 21 days of holidays per year and 10 additional days for national holiday
Training opportunities for growth and expansion of knowledge
Ability to work remotely
Flexible and hybrid schedule – we value work-life balance
Referral Bonus Program

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ZEAL GROUP
3 jobs found

Financial Controller at Zeal Group

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IT SD Support Specialist at Zeal Group

Financial Services

Dubai, United Arab Emirates

15 hiring managers available

1,001 employees work here

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