Job Title

Job Description

Reports to:  Process Improvement Manager   

Location: London – Heathrow  

Introduction to role  

The Vanderlande Service Team is responsible for maintenance and operations of a significant part of the baggage system at London Heathrow Airport. You will be working in a team of other Process Engineers, reporting to the Process Improvement Manager, located at Heathrow and will work together with the terminal maintenance teams as well as departments in the company such as Technology & Innovation, Engineering Excellence, and the Baggage Control Room. This role is based primarily within the terminals at the airport.  

Role Responsibilities 

As a Process Engineer, you can act on an operational, tactical and strategic level and present the benefits of a specific solution in a convincing and constructive way. You have an entrepreneurial approach in which you are responsible to take the initiative and make decisions. You have excellent communication skills, and you excel at building good relationships with our teams and customers.  

Your responsibilities and activities will include: 

• Executing process optimizations related to our (automated) logistics solutions in use by our customers 

• Understand various forms of data analysis; translate it into process improvements. 

• Advise and make improvement proposals for the total process in both system, technical and operational terms. This includes root-cause finding for complex system errors as well as performance improvement studies and continuous improvement services 

• Actively identify and generate solutions for system barriers through your time spent on the floor; translate these into customer business cases 

• Support with the implementation of the improvements. While doing, you will build a strong network within the service team as well as with the customer. 

• Improve tools and methods to better our data capture and performance analysis 

Role Qualification and Skills 

• A background in continuous improvement and process engineering, with a proven track record of successfully implementing process enhancements. 

• Previous experience working directly with operations teams 

• Demonstrated proficiency in stakeholder management, effectively communicating with cross-functional teams to achieve shared goals. 

• Excellent analytical skills, coupled with a genuine interest in databases and data analytics tooling. 

• Familiarity with CI/Lean tools is essential, with preference given to candidates with Lean Six Sigma experience. 

What we offer 

• 28 days of annual leave (excluding public holidays) 

• Bupa Medical Cover 

• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers 

• Achiever’s Employee Perk Program 

• A challenging work environment with lots of opportunities of career progression. 

• Cycle to work scheme  

• Pension with Aviva  

Diversity & Inclusion  

Vanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application. 

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