The Opportunity

InCharge Energy is seeking a highly organized Dispatcher to provide administrative and coordination support to the Service Department. The main role of this position is to schedule, coordinate, and dispatch service technicians. As a Dispatcher you will often be the initial contact, so having good people skills is a must. You must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.

What You’ll Do

• Coordinate technician schedules and prioritize dispatches based off urgency, skill set, location, ext
• Ensure that all maintenance, repair, commissioning, and other services are delivered on-time and within the scope
• Organize work orders, customer requests, revenues and expenses for services performed
• Verify technicians have required work scope, parts, tools, customer contact, ext. to guarantee efficiency on all dispatches
• Oversee communications within company assigned regions
• Be the main point of contact between our customer/technical support team, manufactures and the customer
• Participate in troubleshooting system errors to dispatch appropriate personnel
• Issue purchase orders to vendors and approve invoices for accounting
• Maintain external ticketing systems when working with 3rd party vendors
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Mentor and assist with onboarding new staff in the service team
• Attend meetings and training as required to maintain proficiency
• Answer telephones and respond to email inquiries in a timely manner
• Perform other related duties as assigned

Your Experience and Capabilities

• 2+ years of dispatching experience
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong customer service ethic
• Experience with software solutions to manage service deployment and efficiency, such as Salesforce, Zendesk, and dispatching software(s)
• Excellent written and verbal communication skills
• Strong working knowledge of Microsoft, including outlook
• Experience in the EV Charging industry is a plus

What We Offer

Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. 

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.

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