Our Client
Pilgrim Food Masters is a company that leads the way in food development, creating delicious chilled and frozen products with a commitment to excellence. They are known for their innovative approach to supporting customers, adapting to the ever-changing food industry landscape, and valuing lifelong relationships. The company takes pride in going above and beyond providing exceptional service to its customers, who are considered part of the Pilgrim Food Masters' family.
We Care:Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing?
- To become a ‘product expert’
- To professionally handle all contact channels on behalf of our client including inbound telephone calls; email; written communication and any other communication channels such as live chat as agreed with your Team Leader.
- To accurately populate the campaign system/s as directed by your Team Leader online in a call.
- To meet and exceed all quantitative and qualitative performance targets.
- To conduct administration duties as directed by your Team Leader.
- Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements.
- Attend ongoing training courses (internal and external) to maintain a high calibre of telephone and database skills.
- Responding to consumers via Facebook / Twitter (X) / Instagram.
Requirements
What skills & experience you will bring to us?
- Educated to GCSE/O’Level standard including Maths and English
- Confident telephone manner, including good communication and listening skills both written and verbal
- A genuine passion for delivering outstanding customer/client service
- Strong administrative skills with a keen eye for detail
- Ability to work to challenging targets
- You are very well organized and have excellent interpersonal skills
- You know how to work within a team and demonstrate flexibility to support your team members
- Experience working in a fast-paced environment
- Computer literate, including experience with Outlook, Word & Excel
Good to Have
- Social media experience would be useful
- Experience working in a contact centre
- Experience using a CRM system
Benefits
What do we offer?
- Start date: ASAP
- Contract: Permanent (6-month probation period)
- Part time: (24 hours/week)
- Working days/Hours: Monday, Tuesday, Thursday & Friday 9 am - 2pm Wednesday 9 am -1pm
- Salary: £15,184 gross per year
- Holidays: 22 days per calendar year pro-rata
- Work model: Work from home, must be close enough to travel to Warrington for training and client visits
- Training: Between the hours of 9:30 - 17:00 (5 hours for 4 days and 4 hours for 1 day) over a 4 week period.
Other Benefits:
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Referral Program – Bring a friend and get a referral bonus
- Access to LinkedIn specialised training & courses
- Life Cover (Communications/advisors 1x Salary)
- Company pension
- Go for it Scheme! - The health and wellbeing scheme provides an annual contribution towards a purchase or activity that contributes to your health & wellbeing.
- Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#wecare#wearecurious#weachievetogether
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