BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 6200 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.
 
Join us in shaping the future at our location in London as a
Customer Service Agent UK (m/f/d) 

YOUR TASKS:

• As a member of our Customer Operations team, you will be working in a small, friendly, and growing regional office. Facilitating an exceptional customer experience is your contribution to a thriving sales team.
• You are the first and main point of contact for our B2B Customers, including UK Key Accounts and will answer incoming customer, sales, and general enquiries via e-mail and phone whilst proving your exceptional ability to establish a strong relationship with all our clients.
• Your order book is your responsibility. Daily releases of orders, liaising with customers on shipments and booking-in is part of our daily routine.
• Communication is the key to our success. You keep your immediate, the sales, and the finance team updated on all ongoing customer issues. 
• Last but not least, you thoroughly and accurately maintain customer service records. 

YOUR PROFILE:

• Minimum of 3 years' experience in B2B customer operations / service, preferably in the fashion and/or lifestyle industry 
• Team player with quick comprehension skills and the willingness to develop and learn 
• Strong advocate of effective communication, a self-motivated personality with a structured way of working and organizational talent 
• High proficiency with MS Office (Excel), experience with SAP interfaces is considered a plus 
• Fluent in English, additional European languages are advantageous

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. Our Talent Acquisition team is looking forward to receiving your online application!

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