Wyndham Hotels & Resorts is now seeking an Intern Learning & Development to join our team in London, UK.
The Internship
This individual will coordinate the facilitation of training programmes to the franchised and managed hotel community as well as Wyndham Hotels & Resorts team members. They will be responsible for supporting the EMEA Learning & Development Team in planning the annual EMEA Training Calendar, adapting courses, identifying learning and operational needs, coordinating course delivery, and utilising the Wyndham Hotels & Resorts Learning Management System (LMS). They will have the task of ensuring that franchisees, managed properties and their teams have the necessary tools and know-how to use them as well as working within our brand standards and systems with the goal of maximising revenue, brand engagement, quality assurance and guest satisfaction.
Responsibilities
1. Coordinate the delivery of the Training Programme
To coordinate the delivery of Wyndham Hotels & Resorts training courses and programmes throughout the EMEA division. Training courses will be part of a cycle of long-term development and continuous learning for the WHR value proposition, culture and performance of the hotel properties.
2. Programme planning
To support the corporate training plan for the EMEA division in line with the Regional/ Global Learning & Development Strategic Plan. The planning to deliver timely and relevant programmes will support the franchisees, managed hotel brands and their teams at each stage within the hotel’s life cycle including pre-opening, opening, programme launches and initiatives, hiring, performance management, revenue optimisation and quality assurance. This will require close liaison with the EMEA Learning & Development Team and leaders of the key functions in the business to ensure that all functional requirements are met.
• Scheduling and supporting Zoom sessions for corporate audience.
• Analysing evaluations from training sessions and communicating this information as appropriate.
3. Course content and Learning Management System (LMS) administration
To contribute to the appropriate design, adaptation and/ or creation of course content for the division, for example by setting up programmes, and adding classes and dates in the LMS. This may include Instructor Led content, electronically designed (e-Learning) solutions and any necessary in-country variations based on culture or legislation. They will maintain a direct link with the Global Wyndham University team to ensure continuity and alignment.
• LinkedIn Learning
4. L&D administration and communications
• Communicating training offerings to relevant stakeholders, and managing registrations and completions
• Maintaining, analysing and updating the corporate team member training calendar and training records in LMS
• Liaising with the L&D team on training schedules
• Reporting on all LinkedIn Learning for weekly, monthly, and annual reports and dashboards
• Collecting ideas for live trainings, liaising with the department heads/ trainersand coordinating the technical set up and registrations
• Supporting on-boarding of corporate team members
5. HR projects
• Responsible for updating the Learning & Development on-boarding content of all corporate team members
• Internship Group Project: all Interns will be involved in a business-critical project during their internship
• Taking part in HR/ Talent projects related to the HR growth in the EMEA division e.g. Recognition & Engagement, CSR, On-boarding, Recruitment & Selection
• Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability
Complexity
This individual will contribute to the successful delivery of the EMEA training commitments and programme. They will have broad liaison throughout the organisation with all functions and will build positive relationships with key representatives within the franchised and managed community as well as with their functional colleagues in EMEA and the broader Global Learning & Development Community.
Scope and financial responsibility
This individual will act as a representative and ambassador for the organisation and its brands to support the EMEA Learning & Development team. The role holder will have responsibility for budget compliance and management of training courses and personal expenses.
Key competencies
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind.
Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
• Communication
• Administration
• Planning and organisation
• Presentation skills
• Relationship building
• Energy
• Service orientation
• Motivation
• Flexibility
• Ability to work independently and in a team
• Cultural awareness
• Customer service
Experience and qualifications
• Professional qualification (or studying towards) in a hospitality related field.
• Experience in facilitating and presenting various topics.
• Deep understanding of the training cycle and the learning environment.
• Fluency in both verbal and written English; a second language would be useful.
• IT literacy is essential.
• Proficient in the use of Microsoft Office programmes including Excel, Word, PowerPoint and Teams.
Compensation and benefits
• £23,000 gross per annum, prorated for the duration of the internship
• 25 days of holidays per annum (accrued basis)
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London W6 8DA
Employment Status: Full-time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
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