Join us on our mission to make a better world of work.
Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe depend on Culture Amp every day.
Culture Amp is backed by 12 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
Learn more about how Culture Amp can help you create a better world of work at cultureamp.com.
How you can help make a better world of work
As a member of the IT Support Team you will primarily provide an exceptional support experience to our (pretty amazing) people across the globe - creating a positive, reliable, and consistent IT experience that supports and enables everyone to continue to deliver impactful and quality results.
You are passionate about helping people and will be there for them from their day one onboarding, and provide ongoing support for access, software, and hardware ensuring that they have everything they need to do their jobs around the world.
Our team thrives at the intersection of technology and people and is comprised of folks with strong technical, customer service, and communication skills. This role is perfect for someone who has a strong internal drive, like to solve problems, and can define their own priorities, requirements, and goals in a dynamic, fast-paced environment. Less than 10% of all tickets get escalated through to our Engineers so an analytical and logical approach to problem solving is a must.
Given the in-person support required for this role, it requires someone who can attend our Shoreditch (London) office 3x per week at a. minimum.
As part of this team of amazing humans,
You will
You have
You are
We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here. We ensure you have the tools you need to thrive both in and out of work.
MacBooks for you to do your best work Share Options - it’s important to us that everyone is an owner and can share in our successExcellent parental leave and in work support programme, - for those families to beFlexible working schedule - where we can, let’s make work, work for youFun and inclusive digital, and in-person events
Most importantly, an opportunity to really make a difference in people’s lives. Please keep reading... Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.