The Credit Controller will report to the Credit Control Teamleader and be part of a small dedicated team based in our Belfast offices.

This is a full time permanent role and is office based.

We are currently seeking a qualified and motivated Credit Controller to join our Belfast based team. As an important member of the Finance Department, you will play a vital role in managing our company’s credit risk while maintaining positive relationships with customers. The role will require the ability to identify trends in your customer portfolio and respond promptly and confidently.

Responsibilities include:

·       Manage assigned customer ledger with care and dedication. Ensuring smooth account management and timely payments within agreed credit terms, by maintaining regular customer contact via telephone and email.

·       Efficient management of CRM queues to respond to internal & external queries.  

·       Monitor bad debt experience accounts on your assigned ledger, identifying accounts that may require additional attention or are at higher risk of bad debt exposure.

·       Engage in negotiations and reach agreements on payment plans with customers.

·       Issue credit notes & with precision and attention to detail.

·       Secure payments by card via telephone, maintaining precision and accuracy throughout the transaction.

·       Work with minimum supervision on collection of overdue debts.

·       Actively promote a customer-centric approach whenever possible, with particular focus on promoting the benefits of Direct Debits, My Calor Gas, and the Calor Automatic Top-Up Service.

·       Work closely with the sales team to ensure that outstanding debts are collected promptly, and any customer concerns are addressed efficiently.

·       Gather all necessary information to assess the creditworthiness of new and existing customers, making informed decisions and credit term recommendations to the team.

·       Ensure that our credit management policies are followed diligently, helping to maintain a healthy financial environment for our company.

Requirements

The ideal candidate will be keen to learn and develop within a progressive Finance Department.

A strong demonstrable track record of having operated within the Finance department is essential.

·       Minimum of 5 GCSE passes at grades C or higher including English & Math’s or equivalent.

·       A Certificate in Credit Management or a Degree in Business Administration would be an advantageous, however, we also welcome candidates with equivalent qualifications and a willingness to grow.

·       Preferably 2+ years of experience in credit control and debt collection, although a passion for learning and a positive attitude are essential.

·       Strong Excel skills and comfortable navigating excel spreadsheets and maintaining databases.

·       Experience of Business Central would be an an advantage.

·       Exceptional customer service skills on a consistent basis.

·       Confident communication and negotiation skills – Must be professionally assertive when required.

·       Team player that can equally work independently or collaborate with a team to achieve common goals.  

·       Proficient in reconciling accounts, meticulously analysing, resolving queries and discrepancies.

·       Capable of working in a methodical and structured manner.

·       Attention to detail, trustworthy and reliable.

Interested candidates should send their CV and cover letter to Irene Butler, HR Business Partner at Irene.Butler@calorgas.ie.

Applications should be submitted by cob Friday 16th February 2024.

Benefits

Apart from competitive remuneration, we offer free parking, free company events, career & training opportunities.

Calor is a leading supplier and distributor of LPG (Liquefied Petroleum Gas) in Ireland; with over 80 years’ experience in the gas business, we pride ourselves on our unmatched expertise in the safe supply of butane and propane to our customers.

We design and implement bulk and cylinder energy solutions for residential, industrial and commercial customers who want to enjoy everything that this exceptional energy source has to offer, but aren’t on the natural gas pipeline.

As the leading distributor of LPG on the island of Ireland, Calor can also offer the reassuring security of a fuel supply; 25% of our LPG is sourced from the Whitegate Refinery in Co. Cork, with the remainder sourced within Europe. The company employs over 320 employees across eight sites in Ireland and a further 200 indirectly.

Calor is wholly owned by SHV Energy, the largest dedicated global LPG distributor in the market, providing thousands of business and homes across the island of Ireland with their energy needs. SHV Energy operates in 27 countries and supplies LPG to tens of millions of customers worldwide.

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