Main purpose of the role

The function of the Change Delivery Team is to develop and adapt systems and processes to be continually more efficient, effective, and relevant. Sitting within DTS, the team own and manage the selection, implementation and development of new systems and processes, utilising effective project and change management methodology and controls to drive the evolution of data management within CIFF. 

The Business Analyst is responsible for the analysis on larger projects requests for changes and improvements to CIFF’s existing business processes and systems, as well as projects to implement new systems and business processes.  

Within an Agile development framework, the role will work closely with business stakeholders and project teams, to facilitate conversations, elicit requirements for feature developments and process improvements, work with both internal and third-party developers to deliver changes through the entire project lifecycle.  The Business Analyst will also coordinate and input into business readiness activities, such as business acceptance testing and user-training.

Role’s responsibilities

• Gain an understanding of the business and its culture, understanding the organisational structure, resources, outputs, and the framework in which it operates in. 
• Work with stakeholders to identify new opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes, procedures, and systems. 
• Work with project teams to define scope, capture and gain agreement of the business goals and objectives driving the need for the project, identifying the deliverables needed. 
• Elicit business requirements from stakeholders and other relevant sources, including functional, non-functional, and operational requirements. 
• Generate high quality business requirements documentation (such as customer journeys, requirements specifications, user stories, use cases and acceptance criteria). Produce “As-Is” and “To Be” process models as required. 
• Generate detailed technical requirements specifications (such as data models, ER diagrams, UML models, UX, CX, wireframes). 
• Prioritise requirements (MoSCoW), breakdown scope (into project backlogs, epics, features and user stories), generate “SMART” success criteria and KPI’s. 
• Manage the requirements throughout the project lifecycle; ensuring effective scope control and that solution compliance to requirements is tracked through to implementation. 
• Facilitate solution options, viability and cost discussions with Change Delivery Programme Manager, Data Architect, product owners and project sponsors. 
• Participate in agile development processes, such as roadmap planning, backlog grooming, sprint planning and sprint retrospectives. 
• Work closely with the development and business teams throughout the project lifecycle to ensure that the requirements are understood, and development is aligned. 
• Review test cases and test plans from the development team, negotiate testing scope and timelines, review test scripts, review defects raised. 
• Drive the UAT with the business users, which includes performing some parts of the UAT, providing test scenarios, and reviewing defects raised. 
• Participate in Business Readiness tasks such as communications, trainings, and documentation for the users.
• Conduct analysis and change control for any significant new requirements. 
• Perform follow up analysis on projects and changes after implementation, to continually measure success and identify opportunities for improvements.

Key working relationships

·        Head of Change Delivery,

·        Change Delivery Product Owner,

·        Head of Business Change,

·        Head – Digital & Technology Solutions and India Operations,

·        Enterprise Architect,

·        DTS – IT Analysts,

·        Change Delivery workstreams specific stakeholders.

Management dimensions

·  No direct budget or people management accountability but contributes the efficient operation of their team.

Requirements

Skills & Experience

·        Demonstrated success as a Business Analyst in demanding organisations, with constrained resources and fast-paced delivery timelines, where being self-directed, determined, and resilient are a key requirement. 

·        Experience of industry standard Business Analyst techniques and tools i.e. stakeholder assessment, business process and IT systems analysis, requirements gathering, data modelling, asset management, field services, facilitation, presentation, project management, change management, and strategic analysis. 

·        Experience of process improvement; process mapping, developing RACI charts and KPIs, controls & risks. 

·        Proven working knowledge of Agile principles and the role of the Business Analyst in this methodology. 

·        Full project lifecycle experience. 

·        Proven experience of backlog management, user stories and acceptance criteria development; able to write concise user stories for technical teams for both functional and non-functional requirements. 

·        Effective stakeholder management; able to identify, develop and manage relationships with stakeholders throughout the business, with the ability to challenge stakeholders where appropriate. 

·        Proficient with full Microsoft Office suite, particularly Excel and Visio (or similar tool). 

·        Educated to bachelor’s degree level or holds a relevant professional qualification.

·        Demonstrate flexibility, independence, and initiative to perform successfully in a rapidly changing environment. 

·        Experienced in communicating concepts and ideas to stakeholders at all levels within the organization. 

·        Effective written and verbal communication, excellent facilitation, presentation, and training skills. 

·        Able to write concise user stories for technical teams. 

·        Ability to critically evaluate information gathered across multiple sources, reconcile variances, and recommend proposals to senior management and key stakeholders. 

·        A person who makes things happen, able to identify and remove blockers, progress solutions of key deliveries with stakeholders in the loop. 

·        Problem solver; willingness to adapt and to solve problems on a regular basis. 

·        Multi-tasker; able to prioritise, working on large projects and small tasks in parallel.  

·        Have the drive and ambition to put data at the heart of decision making. 

·        Strong stakeholder and international partnership management experience is essential; able to bring people together to communicate with teams in different countries and leadership. 

·        Uses clear, concise, and compelling messages to influence others and inspire excellence.

·        Is passionate about CIFF’s mission, maintaining perspective on how daily actions contribute to improving the lives of children.

Desirable 

·        BCS, Scrum Master and/or Product Owner Certification. 

·        Product Owner experience. 

·        Experience with continuous improvement methodology, such as Lean Six Sigma. 

·        Experience of working with a diverse group of stakeholders in multiple locations. 

·        Experience operating in international and multi-cultural organisations. 

·        Experience with Microsoft databases and writing T-SQL. 

·        Understanding of Data Warehouse principles in Big Data environments.

Benefits

The salary for this role is £36,800 per annum

Alongside a competitive salary, we offer a generous benefits package here at CIFF that includes, but is not limited to the following:

• Annual leave - 25 days per annum. Increasing by 1 day after each year of service, to a maximum of 30 days.
• Bonus - CIFF currently operates a discretionary bonus scheme.
• Training allowance
• Wellbeing allowance
• Life insurance
• Medical insurance

Please submit your application on or before 5th May 2024.

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