Company Description

Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description

Do you have experience in developing, executing, measuring and optimizing email marketing and digital campaigns? Are you well versed in conversion rate optimization, content syndication and SEM?  Can you be a strong collaborator while working in a cross functional team?

Join Us.

We’re Sutherland Global and we help some of the world’s best known brands become more human in today’s virtual world. We do that by creating extraordinary customer experiences for real people looking for real answers. We’re continuing to grow and are now seeking a Demand Generation Manager/Sr. Manager to join our marketing team.

In this work-from-home role, you will create, plan and execute integrated omni-channel marketing campaigns to drive awareness and acquisition in net new accounts with the goal of rapidly building leads, pipeline and revenue. The position is both strategic and execution-focused, requiring the skills necessary to build the long-term vision for multi-touch customer journeys as well as the day-to-day operations of running multiple campaigns with a keen eye towards performance KPIs.

Qualifications

You’re a fit for this role if you are passionate about accelerating revenue, comfortable rolling up your sleeves, and have a strong bias to data-driven action. In addition, you should also possess:

• Five+ years’ experience in B2B demand generation, account-based marketing, or campaign management
• Expertise in the development of creative campaigns and execution of email marketing, conversion rate optimization, social advertising, content syndication, SEM, paid digital, webinars, direct mail, etc
• Demonstrated experience planning, executing, and measuring effective lead nurture programs.
• Experience with a digital marketing toolset, including Marketo, Salesforce and ABM platforms such as 6Sense, Demandbase or Terminus
• An analytical and data-driven mindset – comfortable using analytics to measure every aspect of the conversion funnel, identify opportunities, and report out on performance
• Command of marketing strategy fundamentals including buyer personas, buying journey, competitive positioning, funnel stages, buying groups, 1:1, 1:few and 1:many ABM, etc. 
• Proactive communicator; able to comfortably communicate plans to marketing leadership, as well as other stakeholders/leaders within the organization
• Ability to work in a fast-paced environment, ask questions and track down answers with confidence, and lead projects/programs with minimal direction
• A growth mindset that values experimentation and learning over perfection 
• Remote/ Eastern US or EMEA time zone

Additional Information

CRITICAL COMPETENCIES:

• Team Leader. Strong interpersonal and team-building skills with the ability to lead supporting teams, from conceptualization to conversion to execution.
• Assertiveness. Moves quickly and takes a forceful stand without being overly aggressive.
• Strategic Thinking. Demonstrates the ability to quickly and proficiently understand and absorb new information to develop and implement short-mid-term strategies.
• Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Identify trends and make suggestions for improvement.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Communicator.  Excellent organizational, written, and oral communication skills with all audiences. 
• Influencer.  An ability to influence in a matrixed environment.
• High energy. Strategic thinker who is self-directed and driven and operates with a sense of urgency.
• Industry Customer-Centric Approach.  Understanding the needs, pain-points, behaviour of the customer and how to align the company’s offering and value proposition with them.