Company Description

Are you ready to join the forefront of technology innovation with Netcompany?  

As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.

Job Description

A technical writer takes a user-centred approach to making complicated technical concepts easier to understand for a specialist audience. In this role, you will focus on specialist content and software documentation, and write for technologists such as developers, technical architects, and technology leaders.

Responsibilities:

• You will take a user-centred approach to explaining how to use government products and services to a technical audience, focusing on specialist content and software documentation
• Working with User Researcher or carry out research or gather information from various sources to make sure the documentation is accurate.
• Participate in product design and development meetings to provide input on documentation requirements.
• You will have an understanding of how to use different tools, such as Microsoft word, Adobe FrameMaker, Figma, Markdown and version control tools
• Understand the structure, design and requirement of content and then create technical documentation that explains how to use the product or service
• You will collaborate with product managers, developers, subject matter experts and other stakeholders to understand technical concepts and translate them into clear and concise documentation.
• Build long-term strategic relationships and communicate clearly and regularly with stakeholders
• Demonstrate knowledge of the technologies used to build and operate digital services
• Demonstrate experience in meeting the needs of users across a variety of channels
• Show a deep understanding of end-to-end journeys and how content is affected within these journeys
• Identify where journey fixes or content improvements need to be made

Qualifications

Key Skills/Experience:

• You are great at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
• You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions.
• Experience in consulting roles is desirable
• Experience using documentation tools such as Microsoft Word, Figam, Adobe FrameMaker, or Markdown and version control tools such as Git .

Desirable

• Experience using documentation tools such as Microsoft Word, Figma, Adobe FrameMaker, or Markdown and version control tools such as Git.
• Any qualification in technical writing or related areas
• Experience with HTML, CSS, and other web technologies
• Familiarity with software development processes and tools as well as agile methodology

Additional Information

Benefits include

• Hybrid working model with some flexible working
• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email HR Team at reasonableadjustments@netcompany.com for assistance.

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