At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.
There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!
We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.
The Customer Experience Team at Employment Hero is embarking on a journey to make our customers’ needs met when they need it and in the channel they prefer. The key to this journey is enabling self service as a channel for our Customers.
This role is key to executing, managing and improving all self service pathways for our customers by co-designing the plans to improve our self service channels and leading and inspiring a team of digital content/customer learning specialists who are creating the content we need to proactively meet our customer needs.
As a Digital Content Team Lead, you will be responsible for ensuring our customers maximise their value from Employment Hero by optimising our self service channels and the content within them. We aim to drive and support product adoption and feature utilisation of our products and services, whilst offering 24/7 support to our customers across our global footprint.
With a customer and digital first mindset you pride yourself on your ability to drive results by leading a team of passionate individuals (between 4 to 8 direct reports).
Your service mindset and expertise ensure you listen and act on stakeholder needs internally. Passionate about setting a high bar for performance and results, you continually stretch what’s possible and improve content and channels by looking into research, emerging innovations, customer and operational data, insights and feedback.
Your collaboration with our product and customer facing teams to prioritise both go to market initiatives and optimising how our content and channels perform to date is founded on an innate ability to build valuable relationships with customers, stakeholders, colleagues and your team.
Reporting to the Head of Digital Engagement, you will form a tight knit group with another regional Digital Content Team Lead, the Community Manager and Digital Customer Success Manager.
As a Digital Content Team Lead you'll be responsible for;
Team Leadership
Stakeholder Collaboration
Self Service Channel Optimisation
Reporting, Insights and Analytics
Copywriting and Content Creation
Content Development
Quality Assurance
Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.
Life at Employment Hero
Remote-first principles
At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.
We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.
Work your way
Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.
We've got your back
Whether you're a seasoned remote-first pro, or a first-timer, you're in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.
But don't just take it from us, here's a quote from one of our NZ heroes:
"Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values."
Plus you'll get to enjoy a number of great perks, including:
We also recognise that the same recruitment process doesn't fit all, so should you require any accommodations or adjustments, simply let us know.
Are we a match?
Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.
Not exactly the right fit for you?
Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.
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