Job Title: Customer Training & Documentation Coordinator

Location: San Antonio, TX

Clearance: TS(SCI eligibility)

Who We Are:

Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector. We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises. Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation. Our customers hail from a diverse, ever-growing list of industries.

Overview:

The Air Force Life Cycle Management/ Unified Platform is responsible for developing and sustaining a cloud-based platform that enables cyber operations across the Department of Defense (DoD). UP provides USCYBERCOM Operational Forces a Joint cyber operations infrastructure enabling full- spectrum cyberspace operations at the operational through tactical levels of warfare as part of USCYBERCOM’s Joint Cyber Warfighting Architecture (JCWA). Rackner will be working with UP to provide developer, engineering, and other resources to support the development, deployment, and maintenance of the DevSecOps Platform and Pipeline Services within the Infrastructure Value Stream.

Position Overview/Responsibilities:

Rackner is seeking a Customer Success Manager to join our team in support of Unified Platform. The Customer Success Manager will work with internal and external teams who wish to run applications hosted on a UP platform. Will work with all team members to ensure that the pipelines created by the team are well documented and easily understood by software developers and in some cases, cyber operators. The Customer Success manager will create documents, diagrams, and instructional resources to assist others in learning how to use the pipelines and apply DevSecOps principles to their applications.

• Consult with partners and stakeholders to determine training needs
• Create and maintain documentation and training materials for internal and external customers
• Enable efficient communication and collaboration
• Advise internal and external customers with appropriate advice and recommendations for the successful implementation of pipelines

Qualifications:

• Good organizations, data, and analytical abilities
• Excellent use of time-management
• Strong attention to detail
• Possess leadership skills and works well within a team environment
• Active TS Clearance(SCI eligibility)

Benefits/Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!

• 401K with 100% matching up to 6%
• Highly competitive PTO
• Great health insurance with large network of providers
• Medical/Dental/Vision
• Life Insurance, and short & long term disability
• Industry-Leading Weekly Pay Schedule
• Home office & equipment plan

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