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Senior Collections Manager at Olo

New York City, United States

Job Descrption

We are looking for a Senior Collections Manager who loves working with people and is passionate about the value of ongoing process improvement. You are detail oriented, organized, and able to work independently in a fast-paced environment. Reporting to the Assistant Controller, the Senior Collections Manager will oversee the manual and EFT collections process along with cash application. As the Collections Manager at Olo, you will develop a strong working relationship with various internal stakeholders and our customers to provide an excellent customer experience regarding collections.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

Monitor the AR aging and conduct outreach to outstanding accounts.
Lead managing the day-to-day collections efforts.
Foster professional relationships with customers to promote an increase in response and collection rates.
Promptly handle all external and internal communication regarding collections.
Identify issues that cause delays in payment and work with internal/external stakeholders to implement solutions.
Help design, improve, and implement the collections process.
Work with the Customer Success team to coordinate outreach efforts and develop strategies to maximize the effectiveness of collections activities.
Work with other departments and outsourced vendors to drive collection efforts.
Prepare weekly credit and collections analysis reports and provide regular updates to management.
Prepare monthly AR reserve analysis.
Own payment application and reach outs for failed payments.
Support management on ad-hoc analysis and projects as needed.

What We'll Expect From You

Bachelor's Degree in Accounting, Finance, or related major.
4-6 years of collections experience in a B2B setting.
3 years of AR and Collections management experience, leading teams to improve processes for high-volume businesses
Excellent verbal and written client-facing communication skills.
Strong computer skills, particularly MS Excel, PowerPoint, and Word.
Ability to work well with others in a fast-paced environment.
Experience in a Software as a Service environment is a plus.
High level of familiarity with Intacct, Paya, Braintree, ZenDesk and Salesforce is a plus.
Legally able to work in the US.

About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental and vision for you and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $84,114 - $120,593 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
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