The Product Support Engineer identifies solutions to resolve field/customer issues and concerns as it relates to aircraft system and component products. This position is responsible for the effective and timely support and configuration of IFE/avionic equipment on various types and models of aircraft to ensure customer satisfaction. The Product Support Engineer leads the support and modification plans to ensure implementation and ensure deliverables meet customer/program schedules. Serves as a first level contact for the company’s IFE/avionic customers via telephone, fax, email, in-person and etc. This position also works on a number of projects with partners/vendors and with the company’s internal teams to resolve issues and concerns from the field. 

Duties and Responsibilities: 

• Bottom of Form 
• Direct customer facing liaison on multiple topics; including configuration, documentation, maintenance, regulatory requirements and general support 
• Troubleshoot system, LRUs, cabling and etc. to resolve reported issues and concerns 
• Support an environment conducive to the successful support of IFE/avionic equipment 
• Work with internal teams, customers and partners/vendors to resolve installation and field related issues and concerns 
• Lead supplier related issues and concerns to ensure product maintenance and reliability 
• Document reported issues/concerns using CRM 
• Analyze logs and reports to isolate issues 
• Present recommendations for fixes to management 
• Train customers on system use and system maintenance  
• Provide guidance to fellow team members 
• Perform other job-related duties as assigned 

Requirements

• Bachelor’s Degree in Engineering or equivalent experience in a related field 
• 3+ years of experience working in a similar role 
• IFE/avionic experience 
• Knowledge of Avionic and Aerospace regulations 
• Prior exposure to the manufacturing of electronic components for Aerospace application 
• Computer skills/networking technology 
• Working knowledge in Linux based systems   

Benefits

The starting pay range for this position is $85,000 to $125,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

• A home allowance to elevate your home workspace
• Discretionary bonus program
• Future financial security with a 401(k) program with company match
• Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
• Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

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