Department: People & Culture

Team: People Development

Location: London

Position type: Contract

What the hiring manager says

“In this exciting new hands-on role, you will work with varied stakeholders across the GSMA to translate and embed digital transformation into our business. You will bring our people on a change journey, equipping them with the awareness and knowledge to embrace change, through a people-first approach. If you are passionate about driving the successful adoption of digital transformation initiatives, to create cultural shifts and business growth, we would like to hear from you.”

Alexandra Williams, Head of People Development

About the Team

The Digital Transformation Training and Change Manager is a matrixed role that will report into the Head of People Development, ensuring a consistent people-first approach is applied to training and change. This role will have a dotted reporting line into the Digital Transformation Programme Manager, aligning delivery against the GSMA’s Digital Transformation strategy.

About the Role

• You will deliver training and change activities aligned to GSMA’s Digital Transformation programme and routed in a people-first approach to change
• You will deliver against defined change management plans which include objectives, timelines, and key performance indicators (KPIs)
• You will deliver business change activities within a structured approach encompassing change management, training, adoption, and communications
• You will deliver communication material to the organisation keeping staff informed and engaged of digital transformation and change
• You will identify the training needs and best learning solutions to ensure GSMA staff are upskilled in relation to the outcomes of the programme
• You will create training materials linked to the outcomes of the programme to support the onboarding of new joiners into the business
• You will adjust the training and communications approach based on continuous feedback and usage data
• You will champion best practices and reinforce behaviours that are aligned to change, providing expert advice to team members and staff
• You will execute against the Digital Transformation Programme plan, fostering engagement and confidence in delivery
• You will develop a Training and Change schedule, managing stakeholder expectations within a matrix organisation.

About You

• You have demonstrable experience in designing and delivering training and change across global organisations through a range of different formats
• You bring excellent communication and storytelling skills, and are able to make complex technical concepts easily understood
• You show up with curiosity, and have a track record of creative problem solving to get things done at pace
• You have strong relationship & stakeholder management skills and have experience working as a trusted partner to the business.
• You have the ability to influence effectively at different levels of the organisational
• You have expertise in transformational change and change management methods and their application, with emphasis on driving measurable business results.
• You bring people together to achieve great things, and have demonstrable experience of doing so
• You have experience of delivering training and change activities as part of digital transformation programmes –  including SaaS platforms such as Microsoft, Salesforce and Workday
• You have proficiency in using project management software and collaboration tools

Contract type

Worker type

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

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