Employee Benefits Claims Administrator
Hybrid: during training you will be required to be located at our Brighton office 5 days a week for 2 – 4 weeks. Thereafter, the role will be 1 day a month located at our Brighton HQ (5 days Monday to Friday)
12 month FTC
We are a company driven by a solid set of principles (see below) and purposes such as diversity, equity, and inclusion. Our working culture provides flexibility and naturally a ‘hybrid’ working model as standard. We are part of the Women in Finance Charter, an initiative set up by the UK’s HM Treasury. We want to benefit from the many positives that come by having a more diverse working culture throughout all levels of seniority and lines of business. Our workforce enjoys excellent benefits, including private healthcare, a brilliant pension, and a host of other benefits to ensure you and yours are kept safe and protected.
MetLife Success Principles
- Build Tomorrow – We change and innovate for sustained performance
- Win Together - We collaborate and empower each other to succeed
- Own It - We deliver for our customers
You’ll be joining a business that is expanding, cares about the community and the environment. You will get a 9% pension as standard, increasing to 13% company max contribution (plus your 4% = a 17% pension). You can also get up to 31 days holiday, hybrid working, life assurance - employee, income protection, private medical insurance, mortgage advice, gadget cover, life assurance - partner, critical illness, travel insurance and dental cover.
This Administration role is aligned to our Employee Benefits Division within our Operations function of the UK business. We see this Administration role as being the ideal succession role for someone coming from a Complaints, PA or EA background. Other experiences considered. Our Employee Benefits unit is part of a wider business which includes Individual Protection, supported by a 100 strong operations team in Brighton.
The Administration role offers a development path to assessing claims, giving the job holder the opportunity to contribute to the proactive management of claims administered by MetLife, providing reassurance to customers through service excellence and accuracy of work, whilst developing and maintaining strong relationships with internal and external customers. Our key stakeholders are all internal parties such as Sales, Compliance, and Customer Service. The key focus is Employee Benefits claims.
Key Responsibilities:
- Telephone Call Handling
- Medical Fee Payments
- Information chases
- New claim review and file preparation
- Handling queries
- Pulling reports
- Ensure effective risk management is taken into account in all day to day activities, in accordance with ME risk policies, and escalate any areas of concern to line manager and where appropriate Risk Management function.
Essential Business Experience and Technical Skills:
- Confident and decisive when analysing information and determining outcomes.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Excellent inter-personal skills, with the ability to liaise with people at all levels.
- Ability to work efficiently with good attention to detail.
- Confident, calm with a professional telephone manner.
- Ability to apply empathy and be sympathetic as well as resilient.
- Accurate and able to demonstrate a high level of organisation.
- Ability to multi-task and prioritise workload.
- Self-motivated, enthusiastic with a ‘can do attitude’.
- Good team player with the ability to work on own initiative.
Preferred:
- A good understanding of compliance, legal and FCA regulations (full MetLife Corporate training will be provided)
- Medical Knowledge
MetLife will assist in the funding of Professional Fees for employees were it is relevant and aligned to your position within the organisation. MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax.
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
To view our MetLife Job Applicants Privacy Notice please click Privacy policy (metlife.co.uk)
MetLife is proud to be an equal opportunity employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.
For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
Requisition #: 135973
To view our MetLife Job Applicants Privacy Notice please click Privacy policy (metlife.co.uk)
We welcome applications from candidates of all backgrounds, ethnicities, genders, religions and sexual orientations.
We strive to find the best candidate for all positions and a diverse range of applicants ensures we widen our talent pool in order to achieve this.
Those with disabilities and neurodiverse conditions, please do let us know about your reasonable adjustments to ensure that we can best meet your needs.
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