Does your motivation come from challenges and working in a dynamic environment? Do you thrive in a working environment where close collaboration with key stakeholders and strategic alignment is essential? Do you have a can-do attitude with continuous improvement as one of your career objectives? Would you like to join us on our journey to make a difference to patients’ lives?

If yes, join us by applying for the role of Patient Support and Customer Care Manager in Dubai.

The Position

As our Patient support and Customer Care Manager, you will have both strategic and tactical focus. With previous experience, you will work closely with medical, marketing, commercial, regulatory, Pharmacovigilance, finance and legal in UAE affiliate, leading strategy development and implementation and ongoing optimization of patient support solutions. You will be confident in leading cross functional project teams, developing and presenting strategic initiatives and making recommendations for ongoing process and program development. As a proactive individual, leading and contributing to projects and initiatives supporting patients within related therapy areas with the broader internal and external team you will be instrumental in maximizing positive patient outcomes for patients prescribed Novo Nordisk medications.

Your main accountabilities:

• Development of Patient Support Solutions strategy, manage the ongoing development and optimization of complex, strategic cross-functional projects focused on delivering best-in-class patient support solutions and tools.
• Formulate and lead digital patient services projects.
• Lead processes for selecting, scoping, prioritizing, and executing projects to deliver objectives and continuous improvements.
• Manage internal stakeholder relationships (e.g., Medical, marketing, market access, PV, MCE, commercial operations), External Stakeholders (e.g., Local Authorities, Healthcare institutions, Medical and Patients societies) and expectations.
• Development and timely management of budgets within agreed limits. Ensure compliance of all patient support solutions across all internal and external aspects.
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• Lead, manage, coach, and develop patient educators’ team.

Qualifications

To be successful in this role, you need to have University degree, preferably related to Life sciences or Pharmacy graduate or relevant medical degree.

To be effective in this role, we expect you to have:

• Minimum of 2- 3 years pharmaceutical industry experience in patient support program, patient education, with strategic and tactile ownership of broad range of projects/programs.
• 1-2 years of people management experience
•  Strong project management experience, attention to detail, analytical capability, execution, and follow-through.
• Strategic thinking and strategy development skills.
• Insight into the workings of cross functional divisions including Marketing, Commercial, Regulatory and Legal, and proven ability to collaborate and work cross-functionally to drive business results.
• Expertise and understanding of the prescription landscape for diabetes and obesity medications is desired.
• Relevant budgetary responsibility.
• Fluency in written and spoken English.
• Exceptional customer service skills.
• MS Office Suite (Word, Excel and PowerPoint) & preferable Project Management software.
• On the personal level we expect you to have excellent communication skills and leadership ability to influence a diverse group of stakeholders to set direction, align work effort and ensure outstanding execution. You also need to have.
• To work independently and have strong interpersonal skills to negotiate with all levels of the organization. You need to have people management skills, coaching, mentoring, and influencing the team. ·

About the department

CMRPV is a dynamic and diverse department consisting of highly qualified professionals who are responsible for conducting real-world evidence, interactions with medical professionals and regulatory authorities for current therapy areas such as Diabetes, Obesity, and Rare Diseases as well as other related current and new therapy areas. Medical affairs are the core leaders in driving scientific exchange with health care professionals in addition to being the bridge between relevant stakeholders and delivering insights across the functions, ensuring medical compliance to ultimately meet Novo Nordisk's promise, improving patients’ lives. Regulatory and PV (Pharmacovigilance) strive to ensure the best and the fastest strategies for New Drug applications and maintain licenses to operate besides delivering PV excellence, audit, and inspection readiness.

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Contact

To submit your application, please upload your CV in English (click on Apply and follow the instructions). Please note that we are reviewing applications on an ongoing basis and that the position will be filled as soon as a successful candidate is found.

Deadline

Apply before  15th of February 2024

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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