Job Title: Commercial Administrator (Internal job title: Commercial Development Advisor)
Contract: Fixed Term Contract for 7 months
Salary: up to £22,350 per annum
Hours per week: 35 (flexible options considered)
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.
Closing date: 10th May 2024*
About the role
The Commercial Development Advisor sits in the Commercial Development Administration team, which is a close-knit team that works collaboratively across the wider organisation. The Commercial Development Advisor guides customers, and colleagues through the requirements for application, approval, and licencing of training providers and trainers, and IOSH for Business set-up. You will also work closely with the sales teams for Tailored Course Approvals, and Instructional Design agreements. You will use a variety of communication tools such as email, telephone and team’s meetings, and follow policies and processes accurately and in a timely manner. In this role you will be responsible for delivering excellent customer service to both internal and external stakeholders.
Each day brings a varied and interesting workload making a very real difference to our customers so the ideal candidate will enjoy working on multiple pieces of work at a time. In this role you will take ownership of handling customer enquiries relating to IOSH procedures, criteria and training products, and providing first class responsive administrative support. You will also be resolving issues to support exciting projects such as the introduction of digital platforms for workbooks and certification.
What you'll bring
We are seeking candidates with previous administration and customer service experience within an office-based environment, dealing with customer queries proficiently by both telephone and email.
You will be able to work independently, prioritising and managing your own workload, whilst also showing personal resilience when working in a fast-paced environment to deliver multiple pieces of work to prompt deadlines. You will have the ability to remain calm, whilst working swiftly and efficiently to resolve problems faced by customers. You will have excellent communication skills with a professional and friendly manner, and so are able to build strong relationships with all customers providing necessary support and assistance.
Minimum essential criteria
- Previous Customer Service experience including excellent communication skills.
- Experience of working in a fast-paced environment.
- Strong time management and organization skills, with the ability to multi-task and prioritize effectively to meet deadlines.
- Administrative experience.
- Proficient in using Microsoft Office and CRM systems.
What's in it for you?
Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.
We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you’re treated like you want to be treated. No matter who you are, you can be yourself at IOSH.
As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website, or if you have any queries about the role or recruitment process please reach out to people@iosh.com.
*We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested, please submit your application as early as possible to avoid disappointment.
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