Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Basic Purpose and Function 

• To provide a desktop Motor engineering service as part of a team of motor engineers to our clients as part of the settlement of a motor incident.
• The ability to produce accurate and compliant vehicle damage repair assessments/estimates. Across the full range of vehicle makes and types using manufactures / Thatcham research approved repair methods.
• To be fully complaint with the use of the accident repair industry damage assessment systems and tools (audatex)  
• To manage process and authorise vehicle damage assessments in a timely manner in accordance with industry best practice.
• To be able to accurately assess, process and value vehicles that are beyond economical repair to industry and AQP standards, using industry guides and tools.
• To be able to negotiate and resolve disputes with customers and vehicle damage repairers.
• To be a technical point of contact for our clients. Claims teams, and repair management teams for vehicle repair and total loss engineering referrals
• To be a key member of the motor engineering and supply chain team / provide training and support for other team members.
• To be able to provide a range of technical analytics services including audits, TP costs. Fraud and compliance reviews.
• To be able to Demonstrate knowledge of FSA, ABI and FOS regulations and standards for the processing of motor claims.
• To able to resolve a wide range of technical, motor engineering problems.
• To be able to demonstrate a proficient level of analytical skills and data/ information mining. To understand performance
• Be able to meet a range of engineering task processing to meet business KPI’s and targets.
• Be a could communicator and able to communicate at all levels within the business.

Key Tasks

• Use role specific systems – claims systems. Audatex, GT motive, salvage code of practice, Miaftr, caps and Glasses valuation guides, suppliers salvage systems.
• Engineering of full repair assessments and processing of total losses.
• Salvage categorisation and processing
• Mange repair costs and repair methods with repair
• Referring and engaging with client when over authority levels
• Managing storage and recoveries costs.
• Communicating with clients, suppliers, and internal colleagues
• Recording and working with information on the claims systems
• Basic problem solving and negotiation.
• Escalation of customer issues or complaints to a more senior member of staff if unable to resolve.
• Approving repair invoices and raising work orders for a range of repair services.
• Technical representative providing technical knowledge to clients or operational teams and dealing with technical motor engineering referrals.

Qualifications

Essential

• At least 5 years Motor engineering. damage assessment knowledge/ experience, IAEA, or ATA VDA, qualified.
• Motor repair industry qualification IMI, ATA, NVQ. city and guilds
• To be able to demonstrate a proficient level of vehicle accident repair industry knowledge.
• Good Negotiation and problem-solving skills.
• Basic claim handling knowledge
• Effective communication skills
• Good understanding of the motor insurance industry

Desirable

• Proficient level of motor claims handling experience /Knowledge

Knowledge of relevant legislation – Financial Ombudsman Service (FOS) Financial Services Authority (FSA) Data Protection Act (DPA