This is a 12 month Fixed Term Contract

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. 

We’re looking for a Legal Team Coordinator to join our integrated Legal & Compliance function, to provide one-stop solutions in a fast-moving, high-growth, high-profile Group. 

The role  

The Legal Coordinator plays a pivotal role in managing the Ombudsman process runs smoothly from initiation to resolution. This position involves liaising with various internal stakeholders, including IT, Compliance, Finance, Commercial, and Customer Service, to ensure seamless coordination and compliance with regulatory requirements. The Legal Coordinator is responsible for overseeing tasks related to case management, meeting deadlines, facilitating communication among teams, and supporting the legal and compliance functions. 

As the Legal Team Coordinator your day-to-day responsibilities will include: 

Ombudsman Process Management: 

• Establish and maintain streamlined processes for Ombudsman cases. 
• Ensure timely resolution of cases while adhering to deadlines. 
• Act as the primary point of contact for internal teams and stakeholders. 
• Facilitate quick intake and processing of Ombudsman cases. 

Compliance Team Support: 

• Maintain accurate trackers for compliance and ADR/SAR cases. 
• Allocate cases efficiently based on team capacity. 
• Provide necessary support and training to case handlers. 
• Ensure timely invoicing and decision-making for cases. 

Stakeholder Communication: 

• Communicate Ombudsman updates clearly to relevant stakeholders. 
• Provide regular case updates to the finance, Customer Service, and Data & Insights teams. 

Calendar and Meeting Management: 

• Efficiently manage team calendars and meeting schedules. 
• Coordinate office attendance for visibility and collaboration. 
• Prepare materials for meetings and huddles as needed. 

Reporting and Documentation: 

• Generate and distribute monthly reports on cases. 
• Maintain organised records for audits and reporting. 
• Ensure timely submission of board packs and other reports. 

Financial Administration: 

• Authorise invoices and raise POs promptly. 
• Provide audit-related information to the finance team. 
• Identify opportunities for process improvements. 

Task Prioritisation and Tracking: 

• Prioritise tasks based on urgency and importance. 
• Monitor the wider team workload and adjust priorities as needed. 

Sign-off Management: 

• Allocate sign-off responsibilities efficiently. 
• Develop streamlined sign-off processes. 

The interview process 

• Initial conversation with our Talent Acquisition Team 
• 1st stage interview with the Hiring Manager 
• 2nd stage interview with some of the wider team 

About you 

You'll have a can-do attitude combined with a good work ethic, and a passion for working as part of a multi-functional team. 

You must also demonstrate: 

• Previous experience in legal and compliance coordination, ideally, you’d have worked in a similar inhouse role 
• Strong organisational skills with the ability to prioritise tasks and manage deadlines effectively. 
• Excellent communication and interpersonal skills for collaboration with cross-functional teams. 
• Proficiency in Microsoft Office Suite and project management tools like Smartsheet. 
• Attention to detail and ability to maintain confidentiality in handling sensitive information. 
• Knowledge of data protection and other applicable regulations would be valuable.   

About Bionic Group 

Bionic has over 850 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. 

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. 

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. 

Benefits 

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. 

Enhance your health & wellbeing 🌱 

• Private healthcare cover 
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies 
• Eyecare scheme 

Taking time away from work 🏖️ 

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 
• 1 paid family/religious day of leave per year - following successful probation period 
• 1 paid charity volunteering day per year 
• Option to buy/sell up to an additional 3 days leave per year 

Family matters: for the special moments 🏠 

• Enhanced maternity, paternity or shared parental leave 
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service 

• Flexible working options & a hybrid work approach 

Financial wellbeing 💸 

• Auto-enrolled salary sacrifice pension scheme  
• Life assurance 
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure 
• Cycle to work scheme 

Recognition 🌟 

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success 
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition  
• Long service awards