The Bionic Group

At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.

By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.

About the Role

We are looking for a pro-active individual to join our commercial operations department as a Supplier Liaison Advisor (Sales Administrator).

The primary responsibility of this role is to act as the main point of contact between our customers and energy suppliers to ensure the smooth activation of all contracts that have been sold through our sales team. Joining our high-performing team in this department provides a fantastic opportunity for personal growth and training.

This role would be suit someone who has previously been a contract administrator, or in any contract support style role.

Day to day Responsibilities

• Liaising with customers and suppliers to resolve issues and delays that may arise during a supplier switch.
• Working with our customers to gather any missing information necessary for a smooth transition to a new contract.
• Coordinating with our suppliers to ensure that customer terminations are properly recorded in our systems.
• Reviewing and addressing any outstanding contracts to ensure that our systems accurately reflect the current information.
• Identifying and suggesting process improvements to address underlying issues within our operations.
• Providing training and development for colleagues in the sales departments and other operational teams to prevent recurring problems.
• Collaborating with multiple teams and departments to ensure high performance and efficiency.

Requirements

About You

• Demonstrated prior experience in a customer support, or administration role, where you successfully resolved customer enquiries and provided excellent service.
• Exceptional skills in time management, attention to detail, and effective multitasking, allowing you to handle multiple tasks and deadlines simultaneously while maintaining accuracy.
• Preferred background in contract management, with a solid understanding of contract terms, and legal obligations.
• A proactive mindset, consistently ensuring high productivity across all responsibilities by actively seeking opportunities to improve processes, identifying potential issues before they escalate, and taking initiative to implement solutions.
• Proven track record of achieving established targets, with the potential to earn monthly bonuses of up to £450.

Benefits

The successful candidate will be offered:

• 22 days annual leave + office closure between Christmas and New Year & extra day off per year of service up to maximum of 30 days (Incl. the days between Christmas and New Year)
• Life Assurance to the value of 2x basic Salary
• Additional days off for wedding (2 days upon joining)
• Salary Sacrifice Pension
• Up to two day a week working from home (after a successful training month)
• 2 extra days off per year – family/religious leave and charity leave
• Ability to buy/sell holiday
• Multiple monthly schemes and incentives
• Ongoing opportunities to progress your career across the business
• Well-being benefits