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Collections Strategy Analyst at Salary Finance
London, United Kingdom


Job Descrption

About Salary Finance

Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK. 

By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money. 

Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors. 

Your role in our mission

We are looking for a Collections Strategy Analyst to join us and help drive the best outcomes for our customers who find themselves struggling.

What you’ll do

You’ll find yourself working on diverse projects and having personal responsibility for delivery across a wide range of collections and recoveries strategies.

That might include designing, implementing and monitoring contact strategies, implementing the strategy for debt placement, working on debt sales or measuring how changes in product construct might affect future customer outcomes.

You’ll deliver solutions that are well controlled and measured and that are automated and scalable.

About you:

We know the ideal person is hard to find.  It’s more important to us that you have great potential in the role and can learn new content quickly than you know everything already.  However, the following are essential ingredients to you succeeding at Salary Finance.

  • You either have workplace experience of using SQL or Python or are able to demonstrate your ability to be successful in an analytics role, for example through a degree in a STEM subject.
  • You’re unafraid to take responsibility for small projects, escalating risks as you identify them.

‘Nice to haves’:

If you have some of the following and a thirst to grow where you have gaps, this role might be for you

  • Experience in any of the following
    • Collections strategy at any stage of the collections lifecycle
    • Credit decisioning or building collections models
    • Financial Services or FinTech, ideally consumer credit
  • You can turn data into insights that drive positive outcomes for both the customer and the company
  • You’re able to work well with a non-analytical audience and enjoy getting stuck in with operational teams
  • You have a general understanding of the regulatory environment for consumer credit (don’t worry if not - we provide full training!)
  • You can implement controls for complex processes
  • You are commercially minded with experience analysing data and setting Collections strategies that continuously improve customer and financial (impairment) outcomes

Who you are

We embrace our differences, but there’s one thing we like to share, which is our values, so it’s important to us that you are:

  • Fearless, and able to make the impossible possible.
  • Responsible, and want to help build a business that delivers a meaningful difference to society.
  • Dedicated and want to commit to an exciting journey even through the highs and lows.
  • Empathetic and truly care about every colleague and customer.
  • United, because you understand we achieve more when we work as a team.
  • Humble, and take feedback as a way to continuously improve.

What do you get for all your hard work?

  • Company bonus scheme 💰
  • 25 days holiday with an extra day off on your birthday 🎂
  • Office first with up to a day a week working from home 🏢
  • Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸
  • Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶
  • Great career development in a fast paced environment 🚀
  • Regular company socials (post covid, although we've got quite good at virtual ones too!)
  • Volunteer days as part of our CSR program 🤝
  • More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭

The typical interview process

  • Phone call with our Talent Manager - 20 mins
  • Video interview with Hiring Manager - 30 mins 
  • Case Study to give you a taster of the role - 35 mins 
  • In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team -  60 mins 

We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.

Learn more at salaryfinance.com

Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.

If there’s anything we can do to accommodate your specific situation, please let us know.


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SALARY FINANCE
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