is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.

What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.

What will you be doing at DeepL?
The Customer Marketing Manager at DeepL is a seasoned professional with 8+ years of B2B customer marketing experience, particularly in the SaaS space. This role will report to the Head of Demand Gen and sits at the intersection of Sales, Customer Success and Marketing, cultivating lasting relationships with our most strategic customers. The ideal candidate will have a strong background in creating customer marketing programs, both on the reference and content sides of the house. They can interface gracefully with senior global stakeholders, both inside of DeepL and within our largest customer account and have a builder mindset. 

Requirements

Your Responsibilities

• Design and build our customer reference program, from strategy to processes to systems and tools, in partnership with senior leadership across Marketing, CS, Sales, and technology teams
• Align with customer-facing teams to build a pipeline of customer marketing content from logo usage and quotes to speaking opportunities, videos and written case studies
• Identify, select and work with IT teams to implement technology solutions to manage and scale our customer marketing efforts
• Establish processes to ensure that our largest customers are at the center of our customer marketing initiatives, including guardrails for reference frequency, aligned requests, etc.
• Over time, attract, recruit and lead a team of customer marketing professionals to scale our efforts globally
• Collaborate with sales and marketing teams to align customer marketing activities with broader business objectives

What we offer

• An impactful workplace that aims to break down communication barriers worldwide
• The excitement of a rapidly growing scale-up. Over the last year we’ve doubled in size, with employees located across the UK, US, Germany, and Japan
• A highly committed team with a quick decision-making process. Our team cherishes collaboration and efficiency with a human approach—trust, empathy, and inclusivity are extremely important.
• Hybrid working environment
• Regular team building events, as well as whole company events
• A people-centric approach valuing Life-Domain Balance and mental well-being. We provide a mental well-being app with access to psychologists, group sessions, and self-guided learning tools.
• An annual education budget to advance your skills with courses and qualifications of your choice
• Personal WFH Allowance to help you work comfortably
• Top of the range equipment for you to become successful

About you

• At least 8+ years of experience executing customer marketing programs, preferably within B2B SaaS organizations, ideally including leading a team
• Ability to interface with customers, particularly executives, in high pressure situations
• Excellent project management skills and the ability to ruthlessly prioritize
• Possesses a strong work ethic, collaborative mindset, and proven ability to thrive in a fast-paced, dynamic workplace.
• Possesses a practical and proactive attitude with a humble approach, demonstrating proficiency in accomplishing tasks efficiently.
• Proven experience creating high quality customer marketing content
• Proven experience managing budgets
• Strong knowledge of customer marketing technology and tools
• Experience in SaaS Scale-up with 500+ Employees is preferred

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