Job Description

To improve commercial quality relationships and continuous improvement for the following PPG locations: Morganton, Forest Grove, Crystal Avenue, Forest Grove, Raleigh and Queretaro. This role is remote with travel required on a regular basis. Applicants must be located near a major East Coast airport such as Charlotte, Raleigh, or similar.

RESPONSIBILITIES:

• Initiate and manage efforts to align internal specifications and processes with customer quality requirements.
• Initiate and manage the execution of plans to improve customer satisfaction surveys.
• Lead/facilitate customer care teams and manage their efforts to support/resolve critical customer process issues.
• Support operations in Continuous Improvement efforts.
• Provide technical support in Lean SSBB and Quality Systems Management.
• Support, manage, and execute projects relating to the strategic and operational plans for:
  • Packaging Specification & Quality Alignment Process (PSQA)
  • Escalation process for internal/external quality issues related to glass products
  • Complaint Handling Process with Customer Care, Account Mangers and Plants
  • Validation requirements for the business unit
• Support, manage, and execute projects relating to the strategic quality plan with Operations, Sales, and Customer Service including;
  • Execution of Product Transfers and New Business Development Projects
  • Operations and Planning for new Commercial Requirements
  • Customer application and onsite handling of glass products
  • Customer Care Improvement Projects
  • Customer Satisfaction Improvement Initiative for PPG

ADDITIONAL RESPONSIBILITIES

• Project management: Drives forward progress and provides the business with systematical follow up for leading the customer care teams.
• Quality knowledge: Quality Systems, Customer Quality requirements, Lean Six Sigma Black Belt Certification, Measurement Systems Analysis, DOE, Validation, SPC, Statistical Analysis, Analytical Support Software.
•  Customer Relations Management: Ability to identify customer stated and hidden requirements, provide Voice of the Customer feedback to Operations, manage customer expectations around quality requirements, manage and report on the progress of Quality and Service projects/initiatives, employs active listening techniques.  Role expected to spend 40% of time at customer sites; 40% at Gerresheimer manufacturing sites. 
• Self - starter, able to work with minimal supervision; able to handle time pressure; detail oriented; good organizational skills; Dependable and able to start and follow-up on initiatives; team player as well as leader; well organized, resourceful, and plan full; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles, thinks out of the box and enjoys a challenges     
• Effective Communication: Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across. Relating Skills, warm, friendly, and interpersonally agile; easy to approach    and talk to; relates well to all kinds of people; makes a pleasant and professional first impression and builds solid relationships.
• Managing Diverse Relationships: Relates well to and effectively communicates with a wide variety of diverse styles, types, and classes; open to differences; effective up, down, sideways, inside and outside; builds diverse networks; quick to find common ground; treats differences fairly and equitably.

Qualifications

EDUCATION / EXPERIENCE: 

• Bachelor’s Degree in STEM discipline with preference for Engineering
• 5-10 years of quality related experience
• 5-10 years of leadership related experience
• Pharmaceutical glass packaging experience
• International experience a plus                                  

CERTIFICATES, LICENSES, REGISTRATIONS: 

• American Society for Quality Certification a plus
• Lean Six Sigma Black Belt a plus
• PMP® or PgMP® Project Management Institute Certification a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.